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Shop rules

Terms and conditions define the rules of the online store operating at: (hereinafter referred to as "") rules for the use of it and place orders.

To use the online store, including viewing its product range and place orders for products are necessary:

  • a computer with access to the Internet and web browser type Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;
  • active e-mail account (e-mail).

The customer is entitled and obliged to use the online store in accordance with its intended purpose.

Shop owner

Best Sub Europe Sp. z o.o. Sp. K.

Main importer of dye-sublimation print productsi

Myśliborska 8,74-240 Lipiany.

tel: +48665655653


NIP / UE VAT NUMBER: PL 853 152 61 53

REGON: 386439662

KRS: 0000848672

BDO: 000479886

General provisions

All prices include VAT. No extra charges or taxes apply to goods shipped to Europe. Prices at the store are given in EURO. For all orders send out side of Poland where in order to export goods customs clearance is needed customer will be responsible for customs duty and clearing fees paid to clearing agency or government (in countries such as the Turkish part of Cyprus, Switzerland, Liechtenstein and Norway). If you are an active VAT payer and has a EU VAT number price would be reduced by 23% VAT. If your order will be sent to countries such as the Turkish part of Cyprus, Switzerland, Liechtenstein and Norway the price will also be lower by 23% VAT as based on customs done in Your country VAT and or any customs will be paid based on our netto price with shipping in Your country.

  • by email:
  • by mobile phone: + 48 665 655 653 / + 48 665 665 653 / + 48 534 665 653
  • by landline: + 48 91 562 78 47 / +48 562 78 48
  • by fax: + 48 91 564 12 98

The binding price is the price displayed for the product at the time of the customer placing the order. Other elements of the offer, such as the contents of the set, shipping cost, and any other conditions are binding as expressed at the time of the customer placing the order.

The contents of the shop’s website do not constitute an offer as defined in the Polish Civil Code and should only be treated as commercial information. Thus, a customer placing an order does not equal immediate conclusion of the agreement. By placing an order, the customer offers to purchase the ordered items as described on the online shop website at

When the customer places the order over the Internet (on the shop’s website or by email), the sale and purchase agreement is concluded when the order is confirmed by a member of the shop’s staff (by phone or email).

When the customer places the order by telephone, the sale and purchase agreement is concluded when the order is confirmed by a member of the shop’s staff. It is assumed the seller has accepted such order at the time it was placed over the phone, unless it was explained that the order would have to be confirmed at a later time. In such cases, the procedure for orders placed over the Internet applies.

The staff take care to ensure the descriptions and specifications of the items listed in the online shop are correct. However, we cannot be held responsible for sudden changes in the properties of the goods or errors in their descriptions made by the supplier.


In order to register in our online store (assumption by the client account on the website You must complete the registration form, stating the following:

  • first name and last name
  • login
  • e-mail address and password
  • accept the terms and conditions online store

Registraction at online store, as well as the use of its functionality are free.

After registering at online store every time login is done by using the data given in the registration form.

In order to remove the Customer's account with an online store please send an e-mail

To make a purchase, you need to log in to your account, put selected items in the cart, ie. specify them according to the Website of instructions, then fill out and send the order form located on the website

When placing an order customer you are asked to provide their data and consent to their processing:

  • name, / name / company;
  • exact address - street, house number, flat number, city and telephone number where you can confirm your order;
  • tax identification number (in the case of business entities);
  • e-mail address.

The expression by the Client, who is a consumer or doing business based on an entry in the Central Register and Information on Economic Activity, consent to the processing of personal data within the meaning of the Act of 29 August 1997. On personal data protection (consolidated text. Dz. U. 2014. pos. 1182 as amended.) is voluntary, but the lack of consent prevents the execution of the contract and the execution of the contract.

Customer's personal data is collected and processed in order to perform the contract and the contract.

The Data Controller is the Best Sub Europe Sp. z o.o. Sp. K. based in Lipiany at ul. Myśliborska 8, 74-240 Lipiany. According to the Law on Personal Data Protection providing personal data is voluntary, and the Customer has the right to inspect their data and correct, change and demand their removal.

Each order placed by the Customer is confirmed immediately after receipt, sending appropriate messages to the specified by the customer e-mail address and confer the status of "order anecdotal" Customer's account. The moment of confirmation by clicking on the link sent by e-mail triggers the term of the contract.

Processing your order

Your order can only be processed when you have provided a telephone number that enables our staff to verify your order. All orders are confirmed by telephone or email. Our staff can refuse to process orders that cannot be verified.

Orders placed before 2 p.m. (CET) are processed and dispatched on the same day they are placed, with the exception of heat press machines and printers with continuous ink supply systems, which have to be checked before shipping and appropriately prepared. These orders are dispatched on the following working day.

The moment of confirmation of the order / telephone or e-mail / by the shop is also an opportunity to correct any personal data given incorrectly or mistakenly accomplished order. Subsequent to make changes in the order may be difficult, because after order confirmation by the shop is not directed to implement and merchandise may be on the way to the customer. However, customer service of the shop will make every effort to ensure that at every moment of the order, even after signing the sale - purchase agreement, to enable order the change of data delivery and / until the sending / change the content of the order, including the resignation by the customer from the purchase / withdrawal contract /.

The delivery time is counted from the moment of the order to send the consignment and the time needed for delivery to the customer. It depends on the chosen method of delivery to the customer.

Insured consignment sent by courier company sent to the addressee within 2-3 working days after posting. In the case of temporary absence of the ordered goods in the warehouse this time may be delayed. In this case the customer will be informed by e-mail or telephone immediately after placing the order.

Ordered goods are delivered via courier UPS in packages or on a pallet courier by RABEN. Each time UPS sents tracking numbers to customers email address given with the order.

The buyer bears the shipping cost.

The proof of purchase (receipt or VAT invoice) is attached to the package. When shipment consists of multiple packages, it is always attached to the first package (no. 1), under the courier’s consignment note.

Each package contains information about the need to check the package for damage incurred during transport and to record any damage in a shipping damage report to be used in any potential complaints to the courier company. When it is not possible to fill in a shipping damage report at the time of delivery, the customer can call the free UPS helpline (numbers available at and arrange to meet a courier to fill in such report within 10 days of the delivery date.

The total cost of the order (ie. The gross price of the products, including the costs of delivery) is visible at the summary of the order.

Processing your order

You can pay for purchases in the online store as follows:

  • By ordinary transfer to Santander account 82 1090 2268 0000 0001 4653 6015

The payment for the order must be paid within 7 calendar days from the date of receipt of the order, after this date the order will not be processed and the contract will be considered null and void. In this case, you can place the order again.

Complaints and returns

All products offered in the shop are brand new, free from physical and legal defects and have been legally placed on the Polish market. The products have a manufacturer's, importer's or seller's warranty applicable in Poland.

Before accepting the parcel, always check whether the packaging has not been damaged during transport, and in particular, pay attention to the condition of the tapes or seals securing the parcel. If the packaging of the parcel is damaged or the tapes / seals / are broken, do not accept the parcel and prepare a damage report in the presence of the courier and contact the shop staff as soon as possible to clarify the situation. Checking the shipment on delivery is a necessary condition for considering any customer claims for damage or theft of the shipment during transport. Damage sustained during transport without a damage report will not be considered.

Return and withdrawal from the contract of sale and purchase

For businesses

Client - a company that purchased goods or services in our company, to which a document in the form of a VAT invoice with the company name, tax identification number, etc. was issued, is not subject to the Consumer Rights Act of May 30, 2014 (Journal of Laws No. .U. 2014, item 827 as amended) and there is no right to return.

We sell goods only to companies, in pallet quantities. The customer - the company, purchasing whole pallets, has no right to withdraw from the contract and file a complaint.

When picking up a product pallet from a courier, check its condition in the presence of the courier. If the pallet looks damaged, a damage report should be prepared at the courier.

Privacy and cookies policy

This document regulates the Privacy and Cookies Policy of the online store Best Sub Europe Sp. z o.o. Sp. K. operated via the webpage made available at the address:, hereinafter the "Store".

The Store is managed by Best Sub Europe Sp. z o.o. Sp. K. with its registered seat in Lipiany, ul. Myśliborska 8, entered into the Central Register of Data and Information on Business Activities kept by the Minister of Development, of Tax Reference Number NIP: PL 853 152 61 53 and of Business Entity Index Number [REGON]: 386439662, hereinafter the "Seller". The Seller is accessible at the following telephone number: 665 655 653 or at this e-mail address:


In the section, describing the privacy policy, we inform whom it may concern about conditions of collection, processing, using and protection of personal data of Customers of the Store, hereinafter "Customers". Personal data shall be deemed any information regarding an identified or identifiable natural person. An identifiable person is a person, whose identity may be determined directly or indirectly, particularly by reference to the identification number or one or more specific factors describing its characteristics. Information shall not be deemed sufficient to determine the identity of the person, if this could entail excessive costs, time or actions. Personal data shall not be deemed details of entrepreneurs processed solely by the Central Register of Data and Information on Business Activities kept by the Minister of Development.

In this document, we also refer to the relevant technologies involved in data processing. Those include e.g.: support of browser memory, geolocalisation, or pixel tags.

As regards cookies policy, we inform whom it may concern about the conditions of storing information or acquiring access to information already being stored in telecommunications terminal equipment. The end-user shall be deemed a natural person or entity using publicly accessible telecommunications service or requesting that such services be provided to satisfy its own needs.


In order to achieve the primary aim, which is to respect the privacy of Customers, we do our best to ensure due diligence. To meet this objective, we implement the norms and principles envisaged by the universally applicable provisions of the law. Those include in particular:

  • the Law of 29 August 1997 on protection of personal data (Journal of Laws of 2016, No. 0, item 922 as amended),
  • the Law of 18 July 2002 on provision of services by electronic means (Journal of Laws of 2016, No. 0, item 1030 as amended),
  • the Law of 16 July 2004 Telecommunications Law (Journal of Laws of 2016, No. 0, item 1489 as amended).

Specifically, we make every reasonable effort to ensure that the Customer’s data:

  • be processed in accordance with the law,
  • be collected for the purposes referred to herein and consistent with the law,
  • be factually correct and adequate for the purposes for which they are processed,
  • be suitably protected from access by unauthorised persons, destruction, disclosure or unlawful use,
  • be stored in a format ensuring identification of persons for not longer than necessary to attain the objectives of processing.

The data processed by the Seller shall be stored within the premises of the Company as well as on external, safe and professional servers, in pursuance of contracts concluded by the Seller. Such contracts take into account an appropriate level of data protection.


The administrator of personal data shall be Best Sub Europe Sp. z o.o. Sp. K. with its registered seat in Lipiany, ul. Myśliborska 8, accessible at the telephone number: 665 655 653 or via the e-mail address:


We process the personal data of the Customers using the services provided by electronic means through the Store, on condition that:

  • it is necessary to establish relations, form the content, amend or terminate the legal relationship between the Customer and the Seller in respect of the following data: full name of the Customer, address for correspondence, telephone number, address of electronic mail;
  • it is implemented for the purpose of performing contracts or performing any legal act with the Customer, if it proves necessary on account of the services provided or the manner of settlement thereof,
  • it is substantiated by the objective to characterise the manner of the Customer use of the services provided by electronic means through the Store regarding the operating data i.e. containing designation ensuring identification of the telecommunications terminal or data-communication system used by the Customer, information on commencing, ending and on the extent of each use of the service provided by electronic means, and information on the Customer’s use services provided by electronic means.

We do not process the foregoing personal data upon termination of the Customer’s use of the service provided by electronic means, yet subject to the reservation of possible further use of those from among the aforementioned data deemed:

  • necessary to ensure settlement of the service and to pursue claims on account of payments for using the service,
  • necessary for advertising purposes, studies of the market and of consumer behaviour and preferences with the study results intended to ensure improvement of quality of service provided by the Seller with the Customer’s agreement,
  • necessary to clarify the circumstances of any unauthorised use of the service,
  • allowed for processing under separate Laws or contracts.

We process the data thus obtained in accordance with Art. 18 (1, 2, 5) and Art. 19 (1 and 2) of the Law of 18 July 2002 on provision of services via electronic means (Journal of Laws of 2016, No. 0, item 1030 as amended). The aforementioned scope of data shall not be deemed binding to determine the scope of data processed by the Seller. The scope of data processed by the Seller is communicated in Paragraph 5 of the Privacy and Cookies Policy.

Secondly, we may process personal data, if it is deemed necessary for the performance of a contract, where the person referred to by the data is a party to a contract or where it is necessary to take measures before concluding a contract upon request of a person referred to in the data. We process the data thus obtained in accordance with Art. 23 (1) (3) of the Law of 29 August 1997 on protection of personal data (Journal of Laws of 2016, No. 0, item 922 as amended).

Notwithstanding the foregoing, we may also process personal data, if it is deemed necessary to fulfil the legally substantiated objectives implemented by us or by the recipients of data, and the said processing does not violate the rights or freedoms of the person whom they refer to. A legally substantiated objective shall be deemed, in particular, the direct marketing of our products or services, as well as pursuing claims regarding our economic activity. We process the data thus obtained in accordance with Art. 23 (1) (5) and Art. 23 (1) (4) of the Law of 29 August 1997 on personal data protection (Journal of Laws of 2016, No. 0, item 922 as amended).

In other cases, we ask for freely given consent to the processing of personal data. Such consent is effected, in particular, by ticking the relevant "checkbox" while consenting to the processing of personal data. We process the data thus obtained in accordance with Art. 23 (1) (1) of the Law of 29 August 1997 on personal data protection (Journal of Laws of 2016, No. 0, item 922 as amended) or Art. 18 (4) of the Law of 18 July 2002 on provision of services via electronic means (Journal of Laws of 2016, No. 0, item 1030 as amended).


We process personal data of the Customers in structured sets, which we define in accordance with a purpose of processing thereof. We process the data to the extent necessary to meet the set objectives. The following list contains sets, scopes, as well as objectives of data processing.

Name of a set Scope of data processing Processing purpose
Set of personal data of Customers of the Store.
  • forename and surname
  • address
  • telephone number
  • e-mail address
  • order number
  • complaint number
  • bank account number
  • IP address
Ensuring the use of functionalities of the Store, conclusion and performance of sale contracts concluded with Customers, conducting proceedings resulting from complaints or withdrawals from contracts, provision of commercial, organisational or technical information.

Sets of personal data of Customers shall be submitted for registration by the General Inspector of Personal Data Protection. Possible applicable exemptions in this respect result in particular from Art. 43 of the Law of 29 August 1997 on personal data protection (Journal of Laws of 2016, No. 0, item 922 as amended).


We may entrust personal data of Customers to other entities. Those may include e.g. hosting provider, accounting or legal service, payment operator or another entity with whom we cooperate to ensure adequate provision of services. Entrusting personal data shall always be effected on the basis of a written agreement of data entrustment. The updated list of entities, whom we entrust the data processing is always available to all Customers. To obtain access thereto, it is sufficient to submit a relevant request to us. It can be done e.g. by sending an email message. The legal basis for entrusting personal data shall be Art. 31 of the Law of 29 August 1997 on personal data protection (Journal of Laws of 2016, No. 0, item 922 as amended).

We may commission the processing of data outside the European Economic Area. The right to process personal data, which is in force in those states, may ensure lesser protection than guaranteed by the legal provisions in force in the Republic of Poland. Therefore, if we transfer such data, we particularly try to ensure that the conditions for processing thereof, as set forth herein, be met. A form of such care is the application of standard contractual clauses approved by the European Commission including those in compliance with EU-US Privacy Shield.

We do not share collected data to any third parties with the exception of situations, where it is required by the provisions of universally binding law, i.e. on the basis of request by an authority or court authorised to such acts.


In connection with the processing of personal data, Customers shall be entitled to related rights:

  • the right to access one’s own personal data,
  • the right to amend one’s own data,
  • the right to request that personal data be supplemented, updated, corrected, that processing thereof be temporarily or permanently suspended or that the data be deleted, in the event of their being incomplete, outdated, untrue or in the event of being collected in contravention to the law or of being useless for realisation of the objective for which they were collected,
  • the right to withdraw at any time the consent to the processing of personal data for marketing purposes. See how to unsubscribe from our newsletter.

We may make available the system functionalities enabling realisation of those rights. In the event of an intention to use the aforementioned rights, we ask for contact in accordance with the instruction provided in Paragraph 20 of the Privacy and Cookies Policy.


Those are internal logs of occurrences in the Store server, automatically registering requests of parties, which are sent, wherever Customers use the Store. System logs contain a party’s request sent by the Customer, IP address, browser type, browser language, date and time of request and at least one "cookie" file, which may uniquely identify the Customer’s browser.

We use the data collected in system logs for an indefinite period, solely for the purposes of Store administration. They are not shared with any third parties, except for the circumstances described herein.

Regarding the use of the Store by Customers, we may automatically collect and record in server logs the technical data regarding the manner of using the service, requests submitted by Customers in connection with the provision of services via electronic means, IP address and technical data on the Store operations in connection with actions carried out by the Customer. Those include information on commencement, ending and the scope of each use of the services provided via electronic means. We may also collect information for its storage locally on Customer’s device, using the mechanism of browser memory.


While providing services to Customers, we may automatically use the cache memory of the browser, application or Customer’s device. The said use involves storing data in the browser memory installed in the Customer’s device. Within the cache memory, it is possible to store intersession data, i.e. between subsequent Customer’s sessions. The purpose of using the cache memory is to accelerate the use of the Store by eliminating situations, where the same data would have to be repeatedly downloaded from the Store, overloading the Customer’s internet connection.


We or third parties through the administered cookies, may use the functionality of geolocalisation consisting in collecting and processing information on Customer’s place of stay. To achieve this, the following data may be processed: IP number, data from GPS sensor, data from Wi-Fi access points or from mobile telephony sites.


We or third parties through the administered cookies may use the functionality of pixel tags. Those are elements published in digital content and enabling registration of information e.g. on Customer’s activity on the webpage.


While providing services for Customers, we use professional technologies to collect and record information, i.e. cookie files. Those are universally used, small files containing sequences of characters, which are sent and recorded on a terminal device (e.g. computer, laptop, tablet, smart phone) used by the Customer while visiting the Store. The information is sent to the clipboard of the browser in use, which then sends it back on subsequent viewings of the webpage. Cookies contain information necessary for the proper use of the Store. Most often, they contain the name of the webpage from which they originate, duration of storage on a terminal device and a unique identifier. Access to data from cookies may be available also to external entities, listed in Paragraph 16 of the Privacy and Cookies Policy.


We ask the Customers using the services provided via electronic means through the Store, to voluntarily consent to the processing of cookies by storing information or obtaining access to information already stored in their final telecommunications devices.

Granting consent to the processing of cookies takes place, in particular, by using the button containing declaration on consenting to the processing of cookies or acknowledging the conditions. The consent may be withdrawn at any time, free of charge and as described in the section regarding the management of cookies.

We process cookies in pursuance of Art. 173 of the Law of 16 July 2004 Telecommunications law (Journal of Laws of 2016, No. 0, item 1489 as amended).


Cookie files may be categorised in pursuance of three methods of classification.

Regarding the purpose of using a cookie file, the following three categories are distinguished:

  • necessary files – those files enable proper functioning of the Store and of the functionalities which the Customer may wish to use, e.g. verifying cookies files. Without them being stored in the Customer’s device the use of the Store is not possible,
  • functional files – files which enable memorising the settings selected by the Customer and adjusting them to Customer’s needs and preferences, e.g. regarding a selected language, font size, appearance of the webpage. They allow the Seller to improve functionality and performance of the webpage. Without them being recorded on Customer’s device, the use of some functionalities of the Store may be limited,
  • business files – including e.g. advertising cookies. They enable the adjustment of advertisements viewed in the Store or elsewhere to the preferences of the Customer. Without them being stored in the Customer’s device, the use of some functionalities of the Store may be limited.

Regarding their validity period, we distinguish two categories of cookies:

  • session files – existing until the end of a given Customer’s session,
  • permanent files – existing after termination of a session by the Customer.
  • Regarding the entity administering cookie files, the following tytpes are distinguished:

    • Seller’s cookie files,
    • cookie files of third parties.

Seller’s cookie files ensure recognition of Customer’s device and viewing the webpage of the Store adjusted to Customer’s individual expectations, thereby making the use of its functionalities easier and more pleasant. Thanks to recording those files on Customer’s device, it is possible, e.g. to remember login data, maintain customer session after logging in, remembering selected goods or services or adjusting e.g. content display, language or colour to the Customer’s preferences.


The Seller may use cookie files used by Google Inc. Amphitheatre Pkwy, Mountain View, CA 94043, USA as part of service provision:

  • Google Adwords – those allow to carry out and assess the quality of advertising campaigns, realised through the use of Google Adwords service,
  • Google Analytics – those allow to asses the quality of advertising campaigns, realised through the use of Google Adwords service, as well as to study the behaviour and traffic of Customers and preparing traffic statistics,
  • Google Maps – those allow to store information on a Customer thus ensuring the use of functionality of maps available as part of Goole Maps service. Google Inc. may trace the localisation of the Customer,
  • YouTube – those allow to store information on the Customer thus ensuring the use of functionality of YouTube. Google Inc. may trace the playback of movies by the Customer.

The Seller may use cookie files used by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, USA. Those files may be used to connect a user’s accounts in external Facebook social network with the Store’s account, whenever the Seller offers such functionality. Those files may also be used for processing within the Facebook service the Customer’s actions, performed with the use of buttons "Share" or "Like". Processing of those actions may be of public nature.

Using cookie files of third parties shall be conditional upon privacy and cookies policy applied by those entities. We kindly invite whom it may concern to take a look at the principles of processing personal data and privacy policies of entities, which most often and to the greatest extent process our data:


Most frequently, browser settings allow, by default, installation of cookies and other information on a terminal device. Where the Customer does not consent to storing those files. an appropriate change of settings of an internet browser shall be necessary. It is possible to disable their recording for any connections from a given browser or for a given website as well as their deletion. The manner of managing the files shall depend on the software used. Current principles of file management may be found in the settings of the internet browser in use.

To manage the settings of cookies, select from the following list an internet browser / system and follow the instructions:

Regarding the information on User’s preferences collected by Google advertising network, the User may view and edit information provided by cookie files by means Google Ads Preferences tool.

Information on managing cookie files in a mobile phone may be found in User’s Manual for a given telephone.

Consent to processing cookie files is voluntary. Yet, it must be borne in mind that limitations in use thereof may impair or prevent the use of some of the functionalities of the Store.


The Store may contain links to other webpages or software. We shall not be responsible for the principles in respect of privacy policy and of processing of cookie files, which are in force in those webpages or software. We recommend reviewing the privacy and cookies policy in those webpages or software upon accessing them or prior to installation.


We reserve the right to amend this privacy and cookies policy. In such a case, we shall publish the updated version in this localisation.


We unceasingly do all we can to process personal data of the Customers and cookie files while trying to maintain top standards. Therefore, we have a system in place of immediately responding to situations, which may pose a risk to those standards. In the event of identifying a risk or breach, we kindly ask whom it may concern to immediately contact us using the following data:

Telephone: 665-655-653

Best Sub Europe Sp. z o.o. Sp. K.

Myśliborska 8

74-240 Lipiany

We shall be happy to take any feedback. Therefore, in the event of any queries, requests or doubts regarding the processing of personal data or cookie files, we kindly ask for a contact with us.

Final provisions

These rules are part of the contents of sale - purchase agreement concluded by online store and ordering party. The content of the regulations is binding for both parties in accordance with the wording in the time of order by the customer. Any dispute arising in connection with the implementation of sale - purchase agreement between the shop and the consumer / company will be resolved in the first instance through negotiation, with the intention of an amicable settlement of the dispute. If, however, it would not be possible or would be unsatisfactory to either party, any dispute will be settled by the Civilian Court in Szczecin, jurisdiction for the seller.

In matters not regulated herein shall be governed by the provisions of the Civil Code and special laws, including, in the case of customers who are consumers - the Act of 30 May 2014. Consumer Rights (consolidated text. Dz. U. of 2014. Pos. 827 as amended.).

Administrators of store reserve the right to make changes in the rules, with the exception of point of on the protection of personal data, and the point of protecting the rights of consumers and businesses which will not undergo any changes.

These regulations may be amended at any time, in particular for technical reasons, organizational, or in the case of having to adapt to changes following the provisions of applicable law. Changing the Rules of Procedure shall take effect on the date specified by the Company, not less than 14 days since the release of the new regulations on the and to inform registered customers by sending them to the new regulations indicated by customer e-mail addresses. Changing this Regulation shall not affect rights acquired customers. Orders placed by customers are carried out according to the regulations in force at the date of order.

Country of doing business is Poland.

These regulations took effect on 30 September 2015.

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